Return & Refund Policy

Last updated: 26/11/2025

1. Scope

This policy applies to all products purchased from autopartsstore.lk — including car parts, batteries, accessories, and related automotive items.

By placing an order on autopartsstore.lk, you agree to the terms outlined below.

2. Returns — When You Can Return

You may request a return if any of the following apply:

  • The product was delivered damaged, broken, or defective.
  • The product delivered does not match the product you ordered (wrong model, wrong SKU etc.).
  • The product is incomplete — missing parts, accessories or documentation.
  • You received the wrong product entirely due to our error.

Exceptions / Non-returnable items:

  • Items damaged due to improper installation, misuse, accidents or normal wear & tear.
  • Items without original packaging, seal (if applicable), or original accessories.
  • Batteries or sealed automotive batteries once delivered — unless damaged in transit (see battery clause below).
  • Items marked as “Final Sale”, “Clearance”, or “Non-returnable” at the time of purchase.

3. Batteries, Electrical & High-risk Items Clause

Because automotive batteries and certain electrical parts are sensitive to handling and may lose value quickly, these items are non-returnable once sold — except when:

  • The battery or item is delivered damaged, leaking, or does not match the ordered SKU.
  • You notify us within 24 hours of delivery, send photos of damage or defect, and return the item unused and unopened.

4. How to Request a Return / Refund

To request a return or refund:

  1. Email us at sales@autopartsstore.lk or call +94777 471 817 within 3 days (72 hours) of delivery, depending on the issue. Provide:
    • Order number & date
    • Photos of product and packaging (especially for damaged/defective items)
    • Description of issue
  2. We will respond within 48 hours with next steps — whether to return or exchange the item, or to issue a refund.
  3. If approved, return the item in the original packaging and with all accessories, manuals, warranties, and original invoice/receipt.
  4. We will inspect the returned item. If the fault is confirmed, we’ll issue a refund (or replacement) within 7 business days.

5. Refund Method & Timing

  • Refunds will be processed via the same payment method you used (credit card, bank transfer, cash-on-delivery reversal).
  • Processing time may vary depending on payment gateway or bank — usually takes 3–14 business days after we confirm receipt of returned item.
  • Shipping costs for returning the item may be borne by the customer — unless the return is due to our error (wrong item, damaged item) — in which case we cover the return shipping.

6. Exchanges

We offer exchanges if:

  • You received a wrong product, or
  • The item is defective/damaged (as per section 2 above).

Exchanges are subject to stock availability. If the same item is not available, you may request a refund instead.

7. Cancellation Policy

  • Orders can be cancelled within 2 hours of placing — provided the order has not yet shipped.
  • Once the order is shipped / dispatched, it cannot be cancelled; you may request a return subject to our return policy.

8. Warranty & Manufacturer Defects

  • Some products (e.g. batteries, branded parts) may come with manufacturer’s warranty, independent of autopartsstore.lk’s policy.
  • For warranty claims: contact the manufacturer’s authorized service centre. autopartsstore.lk will assist by providing invoices and purchase proof if needed — but warranty fulfillment depends on manufacturer policy.

9. How to Ship Returns

When approved:

  • Pack the item securely in the original packaging (or equivalent) to prevent damage during transit.
  • Include your order number and a cover note describing reason for return.
  • Ship to our returns address:
    Ignition Automobiles (PVT) LTD
    No. 163, Isuru Uyana, Kotugoda, Ja-ela

We recommend using a trackable courier service. autopartsstore.lk is not responsible for items lost or damaged in return transit if not using trackable shipping.

10. Disclaimer & Our Rights

autopartsstore.lk reserves the right to:

  • Refuse return requests if product does not meet return conditions (opened battery, used items, missing parts, misuse, etc.).
  • Deduct a restocking fee (up to 10–20%) from the refund amount for items returned without reason (e.g. buyer remorse), or if items are not in original condition.
  • Update or amend this policy at any time — changes will be published on this page, and apply to future orders.